Kikria Privacy Policy for Bangladesh Players

Kikria collects personal data that is necessary to operate the platform, process payments, verify identities, and provide a safe gaming environment. Kikria does not collect data beyond what is needed for these purposes. The categories of data Kikria collects are described below.

Kikria uses the personal data it collects for specific, legitimate purposes. Your data is never used in ways that are unrelated to your use of the Kikria platform. The main purposes for which Kikria processes your personal data are:

• Account management: Creating and maintaining your Kikria account, processing login requests, and managing account settings including responsible gaming tools.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, and Rocket. Kikria uses your payment data solely to process transactions you have initiated.
• Identity verification: Verifying that you meet the eligibility requirements to use Kikria, including age verification and identity checks where required.
• Platform security: Detecting and preventing fraud, unauthorised account access, bonus abuse, and other activities that could harm you or other Kikria players.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gaming behaviour and to apply responsible gaming tools you have set on your account.
• Customer support: Responding to your queries, resolving disputes, and providing assistance when you contact the Kikria support team.
• Legal compliance: Meeting obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Kikria platform, fix technical issues, and develop new features.

Kikria does not sell your personal data to third parties. Kikria shares your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Kikria shares transaction references with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Identity verification providers: When Kikria requests identity verification, your documents may be processed by a third-party verification service. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game providers: The games available on Kikria are provided by third-party game studios. These providers may receive anonymised session data necessary to deliver the game. They do not receive your name, payment details, or contact information.
• Regulatory and legal authorities: Kikria may disclose your data to regulatory bodies, law enforcement agencies, or courts where required by law or where Kikria has a legitimate legal obligation to do so.
• Fraud prevention services: Kikria may share data with fraud detection services to protect the platform and its players from fraudulent activity.

Kikria uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players use the site. Cookies are small text files stored on your device when you visit Kikria. They do not contain your personal information in a readable form.

• Essential cookies are required for the Kikria platform to function. They maintain your login session, remember your language preference, and keep your account secure. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies help Kikria understand how players navigate the platform — which pages are visited most, where players encounter issues, and how long sessions last. This data is aggregated and anonymised. Kikria uses this information to improve the platform experience.
• Security cookies help Kikria detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the Kikria platform. Disabling analytics cookies will not affect your gameplay experience.

Kikria takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the Kikria platform is encrypted using TLS (Transport Layer Security). This means your login credentials, payment references, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive data stored on Kikria's servers — including passwords and payment references — is encrypted at rest. Plain-text passwords are never stored.
• Access controls: Access to personal data within Kikria is restricted to staff and systems that need it to perform their function. All access is logged and monitored.
• Security monitoring: Kikria monitors its systems continuously for unusual activity, potential breaches, and security vulnerabilities. Identified issues are addressed promptly.
• Two-factor authentication: Kikria supports additional account security measures to protect your account from unauthorised access. Enabling these measures is strongly recommended.

Kikria retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. The general retention principles Kikria follows are:

• Active accounts: Personal data is retained for the duration of your account's active status. This includes registration data, payment history, and gameplay records.
• Closed accounts: After account closure, Kikria retains certain data for a period required by law — typically to meet anti-money laundering record-keeping requirements and to resolve any outstanding disputes.
• Support communications: Records of support interactions are retained for a reasonable period to allow Kikria to reference previous communications when resolving ongoing or related issues.
• Anonymised data: Aggregated, anonymised analytics data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, Kikria deletes or anonymises it securely. If you would like to know how long Kikria retains a specific category of your data, contact the support team.

As a Kikria player, you have rights over your personal data. Kikria respects these rights and will respond to requests promptly. Your key rights are described below.

Kikria does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adult players. If Kikria discovers that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on Kikria or provided personal data to the platform, contact Kikria support immediately. Kikria will investigate and take appropriate action without delay.

Kikria may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or data handling practices. When material changes are made, Kikria will notify registered players via the contact details on their account before the changes take effect.

The updated policy will be published on this page with a revised "Last updated" date. Continued use of the Kikria platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using Kikria and contact support to close your account and request data deletion.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Kikria handles your personal data, the support team is available 24/7 to help. Kikria takes privacy queries seriously and will respond promptly.

• Email: [email protected]
• Support: Available 24/7 via the platform's live support channel
• Response time: Kikria aims to respond to all privacy-related queries within 3 business days